Customer Service Support/Call Center/Teleservice Operation.
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
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Colleges
Related Majors
- Accounting
- Accounting Technology/Technician and Bookkeeping
- Accounting Technology/Technician and Bookkeeping.
- Accounting and Business/Management
- Accounting and Business/Management.
- Accounting and Finance
- Accounting and Finance.
- Accounting and Related Services, Other
- Accounting and Related Services, Other.
- Accounting.
- Actuarial Science
- Actuarial Science.
- Administrative Assistant and Secretarial Science, General
- Administrative Assistant and Secretarial Science, General.
- Apparel and Accessories Marketing Operations
- Apparel and Accessories Marketing Operations.
- Auditing
- Banking and Financial Support Services
- Banking and Financial Support Services.
- Business Administration and Management, General
- Business Administration and Management, General.
- Business Administration, Management and Operations, Other
- Business Administration, Management and Operations, Other.
- Business Operations Support and Secretarial Services, Other
- Business Operations Support and Secretarial Services, Other.
- Business Statistics
- Business Statistics.
- Business and Personal/Financial Services Marketing Operations
- Business and Personal/Financial Services Marketing Operations.
- Business, Management, Marketing, and Related Support Services, Other
- Business, Management, Marketing, and Related Support Services, Other.
- Business/Commerce, General
- Business/Commerce, General.
- Business/Corporate Communications
- Business/Corporate Communications, General
- Business/Corporate Communications, General.
- Business/Managerial Economics
- Business/Managerial Economics.
- Business/Office Automation/Technology/Data Entry
- Business/Office Automation/Technology/Data Entry.
- Casino Management
- Construction Management
- Construction Management, General
- Construction Management, General.
- Construction Project Management
- Construction Project Management.
- Credit Management
- Customer Service Management
- Customer Service Management.
- Customer Service Support/Call Center/Teleservice Operation
- Digital Marketing
- Digital Marketing.
- E-Commerce/Electronic Commerce
- E-Commerce/Electronic Commerce.
- Entrepreneurial and Small Business Operations, Other
- Entrepreneurial and Small Business Operations, Other.
- Entrepreneurship/Entrepreneurial Studies
- Entrepreneurship/Entrepreneurial Studies.
- Executive Assistant/Executive Secretary
- Executive Assistant/Executive Secretary.
- Fashion Merchandising
- Fashion Merchandising.
- Fashion Modeling
- Finance and Financial Management Services, Other
- Finance and Financial Management Services, Other.
- Finance, General
- Finance, General.
- Financial Planning and Services
- Financial Planning and Services.
- Financial Risk Management
- Franchising and Franchise Operations
- General Merchandising, Sales, and Related Marketing Operations, Other
- General Merchandising, Sales, and Related Marketing Operations, Other.
- General Office Occupations and Clerical Services
- General Office Occupations and Clerical Services.
- Hospitality Administration/Management, General
- Hospitality Administration/Management, General.
- Hospitality Administration/Management, Other
- Hospitality Administration/Management, Other.
- Hospitality and Recreation Marketing Operations
- Hotel, Motel, and Restaurant Management
- Hotel, Motel, and Restaurant Management.
- Hotel/Motel Administration/Management
- Hotel/Motel Administration/Management.
- Human Resources Development
- Human Resources Development.
- Human Resources Management and Services, Other
- Human Resources Management and Services, Other.
- Human Resources Management/Personnel Administration, General
- Human Resources Management/Personnel Administration, General.
- Information Resources Management
- Information Resources Management.
- Insurance
- Insurance.
- International Business/Trade/Commerce
- International Business/Trade/Commerce.
- International Finance
- International Finance.
- International Marketing
- International Marketing.
- Investments and Securities
- Investments and Securities.
- Knowledge Management
- Knowledge Management.
- Labor Studies
- Labor Studies.
- Labor and Industrial Relations
- Labor and Industrial Relations.
- Logistics, Materials, and Supply Chain Management
- Logistics, Materials, and Supply Chain Management.
- Management Information Systems and Services, Other
- Management Information Systems and Services, Other.
- Management Information Systems, General
- Management Information Systems, General.
- Management Science
- Management Science.
- Management Sciences and Quantitative Methods, Other
- Management Sciences and Quantitative Methods, Other.
- Marketing Research
- Marketing Research.
- Marketing, Other
- Marketing, Other.
- Marketing/Marketing Management, General
- Marketing/Marketing Management, General.
- Meeting and Event Planning
- Meeting and Event Planning.
- Merchandising and Buying Operations
- Merchandising and Buying Operations.
- Non-Profit/Public/Organizational Management
- Non-Profit/Public/Organizational Management.
- Office Management and Supervision
- Office Management and Supervision.
- Operations Management and Supervision
- Operations Management and Supervision.
- Organizational Behavior Studies
- Organizational Behavior Studies.
- Organizational Leadership
- Organizational Leadership.
- Parts, Warehousing, and Inventory Management Operations
- Project Management
- Project Management.
- Public Finance
- Purchasing, Procurement/Acquisitions and Contracts Management
- Purchasing, Procurement/Acquisitions and Contracts Management.
- Real Estate
- Real Estate.
- Research and Development Management
- Resort Management
- Resort Management.
- Restaurant/Food Services Management
- Restaurant/Food Services Management.
- Retail Management
- Retail Management.
- Retailing and Retail Operations
- Retailing and Retail Operations.
- Risk Management
- Sales, Distribution, and Marketing Operations, General
- Sales, Distribution, and Marketing Operations, General.
- Science/Technology Management
- Science/Technology Management.
- Selling Skills and Sales Operations
- Selling Skills and Sales Operations.
- Small Business Administration/Management
- Small Business Administration/Management.
- Social Entrepreneurship
- Special Products Marketing Operations
- Specialized Merchandising, Sales, and Marketing Operations, Other
- Taxation
- Taxation.
- Telecommunications Management
- Telecommunications Management.
- Tourism Promotion Operations
- Tourism and Travel Services Management
- Tourism and Travel Services Management.
- Tourism and Travel Services Marketing Operations
- Tourism and Travel Services Marketing Operations.
- Traffic, Customs, and Transportation Clerk/Technician
- Transportation/Mobility Management
- Transportation/Mobility Management.
- Vehicle and Vehicle Parts and Accessories Marketing Operations
- Vehicle and Vehicle Parts and Accessories Marketing Operations.